National Caregivers Day, Feb. 20: Honoring the Quiet Work That Holds Families Together

By Deborah LeonczykGuest Column
Print Story | Email Story
Caregiving often begins with small acts that feel natural and uncomplicated. A family member helps with groceries, drives a parent to appointments, or checks in more often. Nothing about it feels like a burden. It feels like love. It feels like responsibility. It feels like what any decent person would do. 
 
Yet over time, what begins as a few simple tasks becomes a level of financial pressure that no one anticipates. This matters because too often, poverty is framed as a personal failure. In reality, for many Berkshire caregivers, hardship grows directly out of compassion.
 
What they carry is a moral calling, not a moral flaw.
 
The first hardship is time. Medical appointments run long. A trip to a specialist in Springfield or Albany can consume half a workday. New medical needs require more frequent supervision, and unexpected issues can change a schedule without warning. For many residents who are paid hourly, each hour spent caregiving is an hour not spent earning income. What begins as a single morning eventually becomes a pattern of missed wages. The caregiver is working as hard as ever, yet income shrinks. 
 
This loss is not a sign of irresponsibility. It is the cost of stepping forward when a loved one needs help.
 
While income decreases, expenses increase. Caregiving introduces a steady rise in out-of-pocket costs that accumulate month after month. Fuel for frequent trips, copays, prescription medications, nutritional supplements, and incontinence products all add new pressure to a household budget. Heating costs grow because a medically fragile person often needs a warmer home. None of these expenses are optional. They are necessities rooted in compassion and duty.
 
Electric costs rise even more sharply when medical equipment is required in the home. Oxygen concentrators, nebulizers, CPAP devices, and hospital bed equipment run for many hours a day and cannot be turned off to save money. For many families, the electricity used by these essential machines adds hundreds of dollars to the monthly bill. These expenses accumulate quietly but quickly, stretching budgets past their limits. Once again, the financial strain does not reflect a lack of effort or planning. It reflects a level of care that most of us hope someone will one day provide for us.
 
As these pressures intensify, the caregiver's role expands far beyond the original intention. What began as helping soon becomes sustaining. The caregiver shops for two households, pays additional bills, coordinates appointments, manages medications, supervises safety, and provides daily support that professionals would normally deliver. Income does not rise to match these growing responsibilities. The family is often left supporting two lives on a single paycheck. No amount of discipline can make the numbers work. The hardship does not stem from poor choices. It stems from doing what is right even when it is costly.
 
Employment often becomes difficult to maintain. A fall, a medication issue, or a sudden change in condition can interrupt a workday at any moment. Employers may try to be understanding, but repeated interruptions make full-time work increasingly challenging. Once hours become inconsistent, bills fall behind. Heating oil is stretched longer than it should be. Car repairs are delayed. Credit cards fill the gaps. Late fees pile up. 
 
These struggles are not the result of negligence. They are the direct consequence of answering a moral responsibility that leaves no room for predictability. It is a reality that many BCAC employees themselves have quietly carried over the past 10 years, balancing their commitment to this community with the same loving responsibility they show their own families. Their experiences are what brought this message to the page.
 
Employers can play an essential role in easing this burden. A caregiver is often balancing two full-time responsibilities, and without workplace understanding the strain becomes overwhelming. Flexible scheduling, remote work options, and the ability to adjust hours without penalty allow caregivers to respond to urgent medical needs without risking their jobs. Just as important is a workplace culture that views caregiving as a moral commitment rather than a lack of dedication to work. 
 
When employers offer empathy, avoid punitive attendance policies, and allow the use of sick time for caregiving tasks, they prevent a temporary crisis from becoming long-term financial hardship. These actions strengthen the entire workforce and honor the reality that caregiving is an act of compassion that deserves support.
 
Massachusetts has created programs that attempt to recognize this reality, including the Personal Care Attendant Program and Adult Foster Care, which allow certain family members to receive modest compensation. The pay is low, often around thirteen dollars per hour or even less through monthly stipends. This does not replace the income lost when a caregiver reduces or leaves outside work, but it does acknowledge that caring for a loved one is real work and deserves recognition.
 
Caregivers hold families together. They do it quietly and faithfully, often at great personal cost. When we see caregiving clearly, we also understand that hardship is not a sign of weakness. It is often the direct result of compassion, duty, and love. Supporting caregivers with energy assistance, food programs, rental help, transportation support, respite care, and flexible workplace policies is not charity. It is a community's way of honoring those who choose compassion over convenience and ensuring that no one who steps forward to care for another is ever left to carry that burden alone.
 
Deborah Leonczyk is executive director Berkshire Community Action Council.

Tags: BCAC,   

If you would like to contribute information on this article, contact us at info@iberkshires.com.

BRTA Focuses on a New Run Schedule

By Breanna SteeleiBerkshires Staff

PITTSFIELD, Mass. — The Berkshire Regional Transit Authority is still working on maintaining its run schedules after dropping the route realignment proposal.

Last Thursday's meeting was Administrator Kathleen Lambert's first official meeting taking over the reins; retiring director Robert Malnati stayed during a transition period that ended last month.

Lambert is trying to create a schedule that will lessen cancellations. There was a two-hour meeting the week before with the drivers union to negotiate run bids and Lambert is working with the new operating company Keolis, which is taking over from Transdev.

The board spoke about anonymous emails from drivers, which Lambert said she has not seen. iBerkshires was not able to see those letters, but has received some. 

"They were lengthy emails from someone describing themselves as concerning BRTA employee, and there was a signed letter from a whole group of employees basically stating their concerns. So, you know, to me, it was a set of whistleblowers, and that, what my understanding is that this really triggers a need for some type of process to review the merits of these whistleblowers, not going to call them accusations, but basically expressions of concern," said member Stephen Bannon.

A letter iBerkshires received spoke of unhappy drivers who were considering quitting because of decisions being made without "input from frontline staff," frustration and falling morale, and the removal of the former general manager shortly after Lambert came in.

Lambert said it's difficult to navigate a new change. She also noted many drivers don't want to do Saturday runs and it has been hard negotiating with drivers on the new runs.

"I would like you all to keep in mind that the process of change is super difficult. Transdev has been here for 20 years, and some of these drivers have never known any other operating company, the way some of the operations have been handled has been archaic," she said. "So getting folks up to speed on how a modern transit system works is going to be painful for them. So I don't want to say that I'm unsympathetic, because I am sympathetic, but I am trying to coax people along with a system that's going to seem very strange to them."

The board spoke about better communication between them and Lambert, citing cooperation will be best moving forward.

"There's just a lot of stuff in the air right now, and there are a lot of fires to put out to make this a coordinated effort. And if we don't keep our communications open and be straightforward, then you get blindsided about how you know the input that you could get from us about your position, and how you know what's going on in your direction, and we get blindsided. And I think that we have to make sure that this is a collaboration," said member Sherry Youngkin.

"Both sides have responsibilities, because in the long run, this advisory board is going to have to make decisions as to how we brought forward and if we've gone forward in a fair and helpful way. And I think that's hopefully what everybody is looking for also." 

Transdev and Keolis held a three-day recruiting event interviewing almost 40 candidates and offering jobs to eight, but only three stayed on to start training. Lambert said it was disappointing but she will keep trying to retain more people.

In her first report to the board, she noted that ridership dipped a little over 10 percent, but still remains higher than last year, adding that was because of cancellations of services because of the lack of drivers.

Like the last meeting, some of the advisory board members were torn over the start of the Link413 service, worried that the start of the service took drivers away and the numbers of riders are low.

Lambert, however, said the ridership has doubled from last month.

"As I've spoken before, we have, generally, a six-month adoption for brand-new service before you can really go in and evaluate, are you being successful based on the grant that my predecessor wrote along with the team for PBTA and RTA, we are ahead of schedule, which is pretty good, so I'm hoping that will continue to improve," she said.

Member Renee Wood said the board never approved the service, adding the only thing she could find in the minutes was a vote to accept the equipment. She said it was supposed to be put on the agenda to discuss.

"The Link413 service has been three years in the making. It's been a grant that was accepted and has been working with our partners, PVTA and FRTA, to put into place. So I don't have the entire history of how that process worked, but it's been three years in the making, and did we not understand that once we accept that grant that we were going to put in new service?" Lambert said.

The board discussed if Title VI, the Civil Rights Act, was followed with an accurate review and accurate amount of time for public comment period on the service changes and if its attorney should review if the  grant conditions were properly followed.

Lambert said changes had the 60-day comment period included in the proposed route realignment packet, giving the opportunity for the community to respond to that as well but will look into the legality of the situation with their attorney.

View Full Story

More Pittsfield Stories