NORTH ADAMS, Mass. — MountainOne Bank announced the promotion of Kyle Shepard to Assistant Vice President of Loan Operations and Business Analyst Manager.

 

In his role as AVP of loan operations, Shepard oversees the daily functions of the loan servicing department, including payment processing, escrow management, and collections. As business analyst manager, he supervises a team responsible for developing and implementing strategies and procedures that strengthen operational efficiency, enhance customer service, and mitigate risk.

 

Shepard joined MountainOne in March 2014 as a personal banker. Over his nearly 12 years with the organization, he has advanced through a series of roles including electronic banking specialist, customer care liaison, and operations analyst. Most recently, he served as AVP operations manager prior to his promotion.

 

Shepard is a graduate of Massachusetts College of Liberal Arts with a degree in business administration and management, as well as an Accredited ACH Professional. He resides in North Adams, Massachusetts with his wife, two children, and their two dogs.

 

"We're proud to recognize Kyle's continued growth at MountainOne," said Mike MacArevey, Senior Vice President, Senior Operations Officer at MountainOne. "His strong analytical skills, operational acumen, and dedication to the customers and communities we serve are highly valued. We look forward to all that Kyle will bring to his new role."