BRTA Offers Administrator Job to Haverhill ARPA Manager

By Brittany PolitoiBerkshires Staff
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PITTSFIELD, Mass. — The Berkshire Regional Transit Authority Advisory Board has chosen Kathleen Lambert as its next administrator, recognizing that it had two strong candidates to choose from. 
 
The board voted to offer the position to Lambert, former ARPA project manager for Haverhill, last week; she has accepted pending contract negotiation.
 
The prior week, she and Roberto Quintos, Berkshire Transit Management's general manager, were interviewed during open meetings. There 16 applicants that were narrowed down to four; three finalists were to be interviewed but one withdrew.
 
Lambert will replace Robert Malnati, who is retiring next year after more than 20 years with BRTA. 
 
"I think that every transit system can look and see where they can make improvements, and if there are improvements needed, or things that the board would like to do, I'm ready to lead them," Lambert told the board during her interview on Sept. 9. 
 
Before the vote, the seven present city/town representatives wrote their preference on a card. Initially, three voted to hire Quintos, two voted for Lambert, one voted for neither, and there was one tie. 
 
Rene Wood of Sheffield, the tie vote, eventually through her support to Lambert. Mayor Peter Marchetti's vote for Lambert was weighted. 
 
"I think if she is hired, there's got to be some sort of a discussion about the possibility of them working much closer together," Wood said about the two candidates. Quintos manages BRTA's contracted service operator.
 
Marchetti said that both interviewed well, but favored Lambert's answers. 
 
"Clearly, in my opinion, she had much more experience," he said. 
 
"I'm extremely concerned about his budgetary answers and how he handled the financial questions, and to me, as a former banker, finances are a big piece for me, and he didn't sell me on the managing of budgets." 
 
Lambert was the administrator of Haverhill's $37.5 million in American Rescue Plan Act funds. Previously, she was deputy administrator at the Merrimack Valley Regional Transit Authority, according to her LinkedIn, was in transportation planning and administration in Arkansas and community development in Philadelphia. She has more than 30 years experience in transportation, planning and sustainability, and earned her master's degree in community and regional planning from Temple University. 
 
During her interview, Lambert was asked about some of the challenges she believes the BRTA is facing. She said she took a bus out to Great Barrington a couple of days before her interview to get a sense of the transit line. She found that there needs to be more bus signage and a more efficient run time.
 
"I think the challenge is you have no bus signs, or you need them. In Pittsfield, you need to have some bus signs," she said. 
 
"In some of the towns, you need to have a bus sign, or at least a shelter that indicated, 'Hey, get the BRTA here.' Secondly, I think the routes may need to be reviewed, because I think with the 9:21, you were 10 minutes late all the way through."
 
Lambert mentioned that she worked to implement microtransit while working at the MVTA.  
 
"First of all, you can have an on-demand ADA service instead of somebody calling 48 or 24 hours ahead. If a person wants to get a ride right away, they can use the microtransit to schedule it within two hours of their trip. That's the normal window, and it works like Uber that way," she explained. 
 
"So then they have the same flexibility to decide, 'Oh gosh, I need this at the grocery store because I forgot to get it,' or, 'Oh gosh, my doctor asked me back for a second test. I don't have time to schedule that ride,' but if I have an app, or I have a way to call in and someone can schedule that ride two hours ahead, then I have the same flexibility as if I had a car." 
 
Wood was impressed by this answer as "someone who is really interested in micro-transit."  She felt that the board and community would be better served if Lambert were appointed to the position and worked collaboratively with Quintos. 
 
Board members voted to create a contract with a six-month probation period for Lambert, and if she doesn't accept the position, to offer it to Quintos. 
 
Sarah Fontaine of Adams noted that she was only slightly leaning more toward one candidate.
 
"They're both very qualified, and they both interviewed very well. I just feel one interviewed a little better," she said. 
 
Ray Killeen of Cheshire voted for Quintos as he has a working relationship with him and that he has a certain excitement and drive that has positively impacted the BRTA. 
 
He noted the strength of both candidates. 
 
"With Kathleen, some of the things she discussed are already being implemented by the other candidate, so if he was able to give you all the information of exactly what's going on, you can see that they are very close to being equal," he said. 
 
During his interview on Sept. 8, Quintos touted decades of experience in the oil and gas industry and energy, as well as effective communication skills. According to his LinkedIn, he was the managing director for engineering and construction of the Delta Offshore Energy 3.2 GW onshore power plant and offshore LNG Terminal project, and held a senior leadership position with BP Oil and Gas Co. 
 
Quintos moved to the area for family and has worked at BTM for about two years. 
 
He compared transportation to the veins and arteries of a heart. 
 
"My highest priority is to be the best [regional transit authority] in Massachusetts. I like a little bit of competition, and at the same time, it's also supporting Berkshire County in general," the candidate said. 
 
"… That would be my priority, is to make transportation the nexus for improving the county." 
 
Questions asked by the board covered management style, problem-solving skills, finances, and more.
 

Tags: administrator,   BRTA,   

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BRTA Focuses on a New Run Schedule

By Breanna SteeleiBerkshires Staff

PITTSFIELD, Mass. — The Berkshire Regional Transit Authority is still working on maintaining its run schedules after dropping the route realignment proposal.

Last Thursday's meeting was Administrator Kathleen Lambert's first official meeting taking over the reins; retiring director Robert Malnati stayed during a transition period that ended last month.

Lambert is trying to create a schedule that will lessen cancellations. There was a two-hour meeting the week before with the drivers union to negotiate run bids and Lambert is working with the new operating company Keolis, which is taking over from Transdev.

The board spoke about anonymous emails from drivers, which Lambert said she has not seen. iBerkshires was not able to see those letters, but has received some. 

"They were lengthy emails from someone describing themselves as concerning BRTA employee, and there was a signed letter from a whole group of employees basically stating their concerns. So, you know, to me, it was a set of whistleblowers, and that, what my understanding is that this really triggers a need for some type of process to review the merits of these whistleblowers, not going to call them accusations, but basically expressions of concern," said member Stephen Bannon.

A letter iBerkshires received spoke of unhappy drivers who were considering quitting because of decisions being made without "input from frontline staff," frustration and falling morale, and the removal of the former general manager shortly after Lambert came in.

Lambert said it's difficult to navigate a new change. She also noted many drivers don't want to do Saturday runs and it has been hard negotiating with drivers on the new runs.

"I would like you all to keep in mind that the process of change is super difficult. Transdev has been here for 20 years, and some of these drivers have never known any other operating company, the way some of the operations have been handled has been archaic," she said. "So getting folks up to speed on how a modern transit system works is going to be painful for them. So I don't want to say that I'm unsympathetic, because I am sympathetic, but I am trying to coax people along with a system that's going to seem very strange to them."

The board spoke about better communication between them and Lambert, citing cooperation will be best moving forward.

"There's just a lot of stuff in the air right now, and there are a lot of fires to put out to make this a coordinated effort. And if we don't keep our communications open and be straightforward, then you get blindsided about how you know the input that you could get from us about your position, and how you know what's going on in your direction, and we get blindsided. And I think that we have to make sure that this is a collaboration," said member Sherry Youngkin.

"Both sides have responsibilities, because in the long run, this advisory board is going to have to make decisions as to how we brought forward and if we've gone forward in a fair and helpful way. And I think that's hopefully what everybody is looking for also." 

Transdev and Keolis held a three-day recruiting event interviewing almost 40 candidates and offering jobs to eight, but only three stayed on to start training. Lambert said it was disappointing but she will keep trying to retain more people.

In her first report to the board, she noted that ridership dipped a little over 10 percent, but still remains higher than last year, adding that was because of cancellations of services because of the lack of drivers.

Like the last meeting, some of the advisory board members were torn over the start of the Link413 service, worried that the start of the service took drivers away and the numbers of riders are low.

Lambert, however, said the ridership has doubled from last month.

"As I've spoken before, we have, generally, a six-month adoption for brand-new service before you can really go in and evaluate, are you being successful based on the grant that my predecessor wrote along with the team for PBTA and RTA, we are ahead of schedule, which is pretty good, so I'm hoping that will continue to improve," she said.

Member Renee Wood said the board never approved the service, adding the only thing she could find in the minutes was a vote to accept the equipment. She said it was supposed to be put on the agenda to discuss.

"The Link413 service has been three years in the making. It's been a grant that was accepted and has been working with our partners, PVTA and FRTA, to put into place. So I don't have the entire history of how that process worked, but it's been three years in the making, and did we not understand that once we accept that grant that we were going to put in new service?" Lambert said.

The board discussed if Title VI, the Civil Rights Act, was followed with an accurate review and accurate amount of time for public comment period on the service changes and if its attorney should review if the  grant conditions were properly followed.

Lambert said changes had the 60-day comment period included in the proposed route realignment packet, giving the opportunity for the community to respond to that as well but will look into the legality of the situation with their attorney.

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