Working, but Still Struggling: The Hidden Reality in the Berkshires

By Deborah LeonczykGuest Column
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In Berkshire County, thousands of people go to work every day and still struggle to make ends meet. They care for our elderly, prepare our food, stock our shelves, and clean our schools. Their work is essential to our economy and community, but too often, their efforts are met not with stability, but with constant stress.
 
These are not people sitting idle. They are working, sometimes more than one job, and doing everything they can to provide for themselves and their families. And yet, even with a full-time paycheck, many still face impossible choices, between rent and groceries, between heating their homes and fixing a car, between working extra shifts and caring for their children.
 
It is easy to assume that a job is a guarantee of security, but in today's economy, that is no longer true. Especially here in the Berkshires, where service sector jobs dominate the local landscape, including hospitality, retail, food service, and home care. These positions are vital to our tourism-driven economy, but they often pay low wages, lack benefits, and offer irregular hours. That means even those who work full-time can fall short of meeting the basic cost of living.
 
Consider the math. A worker earning $18 an hour may bring home about $2,500 per month after taxes. Rent for a modest apartment is nearing $1,300. Factor in utilities, food, gas, and other necessities, and the margin disappears. Add child care or a medical bill, and the household is in crisis. The numbers do not lie, but they also do not tell the whole story.
 
Because behind those numbers are real people, hardworking, proud, and often exhausted. They are navigating a system that tells them to work harder but provides few ladders to climb. Many are one flat tire or unexpected illness away from falling behind. And what they face, above all, is a culture that too often equates financial hardship with personal failure.
 
That is where we must change the conversation. Struggling to stay afloat in this economy is not a moral failing. It is not the result of laziness or bad decisions. It is the predictable outcome of an economy that asks too much of its lowest-paid workers while offering too little in return. And it is compounded by the challenges of living in a rural area, where housing costs are high, public transportation is limited, and resources are often out of reach.
 
At BCAC, we meet people every day who are doing their best in very difficult circumstances. Some are balancing multiple jobs. Others are caring for children or elderly parents while trying to keep food on the table. Many never imagined they would need help and feel ashamed to ask for it. But needing support should never be a source of shame. It is a reflection of the realities people face, not their character.
 
We believe that every person deserves to be met with dignity, not judgment. That everyone should have a fair shot at building a life of stability and opportunity. And that helping someone through a hard time is not a handout, it is a gesture of community, of compassion, and of basic human decency.
 
There is no single solution to these challenges. But we can start by recognizing them. By listening to those who are struggling without assuming we understand. By remembering that financial insecurity is not just a statistic, it is our neighbors, coworkers, and friends. And by advocating for systems and policies that value the people who hold up our local economy.
 
We also need to invest in what makes work viable, including affordable childcare, access to transportation, training for better-paying jobs, and respectful, flexible support when life goes off course. No one should have to choose between survival and dignity.
 
Financial hardship in the Berkshires often hides in plain sight. It may not look like what we imagine. It looks like worn-out tires pushing through another snowy commute. Parents skipping dinner so there is enough for breakfast. And people smiling through the strain because they do not want to be a burden.
 
Thanks to free school meals, many children in our region are nourished during the day, but that does not erase the stress families feel when the refrigerator is empty at home. Hunger, like hardship, does not always wait until morning.
 
We can do better, for them and for all of us. Because when we center our policies and programs around respect, understanding, and compassion, we do not just lift individuals, we strengthen the entire community.
 
Everyone deserves the chance not just to survive, but to thrive. Let us make sure our community reflects that belief in everything we do.
 
Deborah Leonczyk is executive director Berkshire Community Action Council.

 


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BRTA Focuses on a New Run Schedule

By Breanna SteeleiBerkshires Staff

PITTSFIELD, Mass. — The Berkshire Regional Transit Authority is still working on maintaining its run schedules after dropping the route realignment proposal.

Last Thursday's meeting was Administrator Kathleen Lambert's first official meeting taking over the reins; retiring director Robert Malnati stayed during a transition period that ended last month.

Lambert is trying to create a schedule that will lessen cancellations. There was a two-hour meeting the week before with the drivers union to negotiate run bids and Lambert is working with the new operating company Keolis, which is taking over from Transdev.

The board spoke about anonymous emails from drivers, which Lambert said she has not seen. iBerkshires was not able to see those letters, but has received some. 

"They were lengthy emails from someone describing themselves as concerning BRTA employee, and there was a signed letter from a whole group of employees basically stating their concerns. So, you know, to me, it was a set of whistleblowers, and that, what my understanding is that this really triggers a need for some type of process to review the merits of these whistleblowers, not going to call them accusations, but basically expressions of concern," said member Stephen Bannon.

A letter iBerkshires received spoke of unhappy drivers who were considering quitting because of decisions being made without "input from frontline staff," frustration and falling morale, and the removal of the former general manager shortly after Lambert came in.

Lambert said it's difficult to navigate a new change. She also noted many drivers don't want to do Saturday runs and it has been hard negotiating with drivers on the new runs.

"I would like you all to keep in mind that the process of change is super difficult. Transdev has been here for 20 years, and some of these drivers have never known any other operating company, the way some of the operations have been handled has been archaic," she said. "So getting folks up to speed on how a modern transit system works is going to be painful for them. So I don't want to say that I'm unsympathetic, because I am sympathetic, but I am trying to coax people along with a system that's going to seem very strange to them."

The board spoke about better communication between them and Lambert, citing cooperation will be best moving forward.

"There's just a lot of stuff in the air right now, and there are a lot of fires to put out to make this a coordinated effort. And if we don't keep our communications open and be straightforward, then you get blindsided about how you know the input that you could get from us about your position, and how you know what's going on in your direction, and we get blindsided. And I think that we have to make sure that this is a collaboration," said member Sherry Youngkin.

"Both sides have responsibilities, because in the long run, this advisory board is going to have to make decisions as to how we brought forward and if we've gone forward in a fair and helpful way. And I think that's hopefully what everybody is looking for also." 

Transdev and Keolis held a three-day recruiting event interviewing almost 40 candidates and offering jobs to eight, but only three stayed on to start training. Lambert said it was disappointing but she will keep trying to retain more people.

In her first report to the board, she noted that ridership dipped a little over 10 percent, but still remains higher than last year, adding that was because of cancellations of services because of the lack of drivers.

Like the last meeting, some of the advisory board members were torn over the start of the Link413 service, worried that the start of the service took drivers away and the numbers of riders are low.

Lambert, however, said the ridership has doubled from last month.

"As I've spoken before, we have, generally, a six-month adoption for brand-new service before you can really go in and evaluate, are you being successful based on the grant that my predecessor wrote along with the team for PBTA and RTA, we are ahead of schedule, which is pretty good, so I'm hoping that will continue to improve," she said.

Member Renee Wood said the board never approved the service, adding the only thing she could find in the minutes was a vote to accept the equipment. She said it was supposed to be put on the agenda to discuss.

"The Link413 service has been three years in the making. It's been a grant that was accepted and has been working with our partners, PVTA and FRTA, to put into place. So I don't have the entire history of how that process worked, but it's been three years in the making, and did we not understand that once we accept that grant that we were going to put in new service?" Lambert said.

The board discussed if Title VI, the Civil Rights Act, was followed with an accurate review and accurate amount of time for public comment period on the service changes and if its attorney should review if the  grant conditions were properly followed.

Lambert said changes had the 60-day comment period included in the proposed route realignment packet, giving the opportunity for the community to respond to that as well but will look into the legality of the situation with their attorney.

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