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The housing resource center at Zion Lutheran Church will offer nine supportive housing units.

Zion Church Apartments, Resource Center Nearing Completion

By Brittany PolitoiBerkshires Staff
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The church is one of two locations tapped for a supportive housing model. Hearthway is developing 28 other units on West Housatonic Street. 

PITTSFIELD, Mass. — The housing resource center and supportive units at Zion Lutheran Church are nearly complete, and the operators will launch a fundraising campaign to support programmatic expenses.

"We've made the decision to fundraise for the operating funds so the building is covered as far as the construction, 10-year lease, and the operating costs of the space. So we are really fundraising for the staff and some supplies," Hearthway's President and CEO, Eileen Peltier, told the Homelessness Advisory Committee on Wednesday.

"… We are launching a fundraising campaign for the first. We made the decision to call it The First, and we are looking to raise about $300,000 a year. Our goal for this initial fundraising campaign is $600,000 to cover two years of operations."

Last year, Hearthway, formerly Berkshire Housing Development Corp., broke ground on 37 new units of permanent supportive housing, 28 on vacant land on West Housatonic Street and nine at Zion Lutheran Church on First Street. The project includes an 8,000-square-foot housing resource center in the church's basement, funded by the American Rescue Plan Act, with bathrooms, showers, laundry, offices for service providers to meet with clients, and more.

The First Street apartments will be leased in the fall.

"The vision is less to be a clinical, bureaucratic, heavy place where cases are managed, and more a place where community is built, where there is belonging that is felt, where there are relationships that are formed," the Rev. Joel Bergeland said.

"We know that these are not cases we are talking about, these are people. These are our neighbors, who, if I were in their shoes, I would want the same thing. A clean, safe place to go, where I knew that I could feel welcome, where I was given the freedom to make decisions about how to get my own needs met."

This is called the "Living Room" model, or a community-based respite center. Peltier explained that this fit "really well" with what they were hearing from people experiencing homelessness, who expressed a desire to do things like cook in a kitchen.

"I mean, how lovely it is to be in your home and make your own cup of tea?" she said.

From the get-go, they wanted to make sure that it was a flexible space, rather than greeting people at the door and asking questions about their situation.

"We're working hard to not have the ongoing funding tied to a lot of questions. We want people to come through the door and feel a sense of community. Maybe all they do is have their basic needs met, and that is a huge thing for many people. So this is not come in and we will, you know, tell you how to fix your life and give you 57 forms to fill out," Peltier said, adding that they will connect people with resources if they desire so.


"If you have been out all night walking the streets of Pittsfield, you may want to sit in a comfortable chair and rest for a little bit. That is perfectly welcomed. So we're essentially meeting people where they're at and taking the lead from the individuals who will be accessing the space."

The approximately $16 million project also offers tenants a variety of services from partner organizations such as The Brien Center and ServiceNet. Erin Forbush, director of shelter and housing at ServiceNet, reported that there are likely more than 100 people on the waitlist for one of the units.

The goal is to create an advisory body of individuals using the space to help guide its operations, a kind of "Design it while we're flying it" approach.  They hope to be open seven days a week from about 8 a.m. to 4 p.m., with some flexibility based on need and funding.

The lease-up will happen through a coordinated entry process that draws from a list of individuals experiencing homelessness.

"We also are intending to provide opportunities for individuals living in the community to make a donation and or eventually participate in being in the space, creating community, so there will be flyers with bar codes around town," Peltier explained.

"…We all drive by individuals who are struggling regularly, or interact with individuals in Pittsfield, this would be an opportunity to make a contribution and a donation to a program that we know is impactful and helping."

She reported that there will be an opportunity for locals to volunteer at the space and help create community.

"We're all human. We're all the same in many ways, and I think this is a real, concrete way to make a positive impact in our communities," she said. "In a time where it feels really hard to know what to do, this feels like a really good thing to do."

Several years ago, the committee recommended Pittsfield adopts a facility similar to Behavioral Health Network's "The Living Room" in Springfield; improving access to services; adding centrally located public restrooms and lockers; and providing transitional stabilization services and comprehensive bilingual services.

"I also think it's important to note that this living room model was adopted by this homeless committee and sent as a recommendation to the mayor," Chair Kim Borden said.

"…We have very high hopes for this program. This will also give us more of an opportunity, I'd like to say, to address some of the concerns that were raised today about being able to hear directly from the folks who are experiencing housing insecurity and homelessness."


Tags: homeless,   shelter,   

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BRTA Focuses on a New Run Schedule

By Breanna SteeleiBerkshires Staff

PITTSFIELD, Mass. — The Berkshire Regional Transit Authority is still working on maintaining its run schedules after dropping the route realignment proposal.

Last Thursday's meeting was Administrator Kathleen Lambert's first official meeting taking over the reins; retiring director Robert Malnati stayed during a transition period that ended last month.

Lambert is trying to create a schedule that will lessen cancellations. There was a two-hour meeting the week before with the drivers union to negotiate run bids and Lambert is working with the new operating company Keolis, which is taking over from Transdev.

The board spoke about anonymous emails from drivers, which Lambert said she has not seen. iBerkshires was not able to see those letters, but has received some. 

"They were lengthy emails from someone describing themselves as concerning BRTA employee, and there was a signed letter from a whole group of employees basically stating their concerns. So, you know, to me, it was a set of whistleblowers, and that, what my understanding is that this really triggers a need for some type of process to review the merits of these whistleblowers, not going to call them accusations, but basically expressions of concern," said member Stephen Bannon.

A letter iBerkshires received spoke of unhappy drivers who were considering quitting because of decisions being made without "input from frontline staff," frustration and falling morale, and the removal of the former general manager shortly after Lambert came in.

Lambert said it's difficult to navigate a new change. She also noted many drivers don't want to do Saturday runs and it has been hard negotiating with drivers on the new runs.

"I would like you all to keep in mind that the process of change is super difficult. Transdev has been here for 20 years, and some of these drivers have never known any other operating company, the way some of the operations have been handled has been archaic," she said. "So getting folks up to speed on how a modern transit system works is going to be painful for them. So I don't want to say that I'm unsympathetic, because I am sympathetic, but I am trying to coax people along with a system that's going to seem very strange to them."

The board spoke about better communication between them and Lambert, citing cooperation will be best moving forward.

"There's just a lot of stuff in the air right now, and there are a lot of fires to put out to make this a coordinated effort. And if we don't keep our communications open and be straightforward, then you get blindsided about how you know the input that you could get from us about your position, and how you know what's going on in your direction, and we get blindsided. And I think that we have to make sure that this is a collaboration," said member Sherry Youngkin.

"Both sides have responsibilities, because in the long run, this advisory board is going to have to make decisions as to how we brought forward and if we've gone forward in a fair and helpful way. And I think that's hopefully what everybody is looking for also." 

Transdev and Keolis held a three-day recruiting event interviewing almost 40 candidates and offering jobs to eight, but only three stayed on to start training. Lambert said it was disappointing but she will keep trying to retain more people.

In her first report to the board, she noted that ridership dipped a little over 10 percent, but still remains higher than last year, adding that was because of cancellations of services because of the lack of drivers.

Like the last meeting, some of the advisory board members were torn over the start of the Link413 service, worried that the start of the service took drivers away and the numbers of riders are low.

Lambert, however, said the ridership has doubled from last month.

"As I've spoken before, we have, generally, a six-month adoption for brand-new service before you can really go in and evaluate, are you being successful based on the grant that my predecessor wrote along with the team for PBTA and RTA, we are ahead of schedule, which is pretty good, so I'm hoping that will continue to improve," she said.

Member Renee Wood said the board never approved the service, adding the only thing she could find in the minutes was a vote to accept the equipment. She said it was supposed to be put on the agenda to discuss.

"The Link413 service has been three years in the making. It's been a grant that was accepted and has been working with our partners, PVTA and FRTA, to put into place. So I don't have the entire history of how that process worked, but it's been three years in the making, and did we not understand that once we accept that grant that we were going to put in new service?" Lambert said.

The board discussed if Title VI, the Civil Rights Act, was followed with an accurate review and accurate amount of time for public comment period on the service changes and if its attorney should review if the  grant conditions were properly followed.

Lambert said changes had the 60-day comment period included in the proposed route realignment packet, giving the opportunity for the community to respond to that as well but will look into the legality of the situation with their attorney.

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