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Veteran Services Director of Housing Noah Coolidge, left, Mayor Peter Marchetti, state Rep. Tricia Farley-Bouvier, Soldier On President Bruce Buckley, Katie Doherty, village resident Jill Mackin, Casey Pease, Joann Shugrue and Mark Antonio Williams. Shugrue represented Congressman Neal, Pease state Sen. Mark, and Williams Sen. Warren.

Katie Doherty Veterans Village Celebrates 5-Year Anniversary

By Sabrina DammsiBerkshires Staff
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PITTSFIELD, Mass. — Five years of its establishment, Katie Doherty Veterans Village has become more than just housing for women veterans. 
 
The 14-unit permanent housing community with on-site services to help veterans achieve stability and independence has become a model for other organizations, speakers at its fifth anniversary celebration said. 
 
The village is named after Soldier On consultant Katie Doherty, who has played a crucial role in transforming Soldier On's women's veterans program.
 
"This is just a representative or a symbol of all that she has accomplished and all that the impact that she's had on this agency, and, most importantly, the veterans, the female veterans, the women who have been through our agency," said Bruce Buckley, Soldier On president and CEO. 
 
This property in the veterans housing world is unique in that not only does it have a focus on women veterans but is also has a cooperative model. 
 
"It has this model where there really is a sense of ownership in the housing and a sense of community and I think that's what's at the heart of Soldier On's work and everything they do in building community and creating the layers of blankets of support. That I think is so critical," said Noah Coolidge, state housing, equity, resilience and outreach services director. 
 
Soldier On was a key partner last year, when the state announced the "end veteran homelessness" campaign, Coolidge said. 
 
He recognized the nonprofit's " incredible" work in outreach, support, and case management.
 
Providing housing to veterans is more than just handing the keys to a unit over. To ensure stability, it also includes food, transportation for medical treatments, and fostering skills for independent living. Community involvement is a crucial element of this initiative.
 
Housing is a major topic for Pittsfield and communities across the state. People are struggling to find quality, affordable housing, and as a community, Mayor Peter Marchetti said, "We need to provide housing options that meet the variety of needs, including support for emergency sheltering, transitional housing, housing with supportive services, and permanent housing, including both affordable and market-rate."
 
The city is collaborating with community partners to develop new housing initiatives, supported by approximately $9 million in ARPA funding, Marchetti explained while highlighting some recent projects, including the Pearl, the shelter on Fenn Street, Terrace 592, formerly known as the White Terrace building, among others. 
 
"Soldier On is stepping up to do their part in helping ease the burden of finding affordable quality housing, especially for both men and women who have served our country," he said. 
 
"Back in 2010, Soldier On opened 39 units as part of the Gordon H. Mansfield Veterans Community. Ten years later, in 2020, the year that was a challenge for many of us, the Katie Doherty Village opened. It's remarkable that even during COVID, we can still find a way to make progress." 
 
When people talk about the work that Soldier On does, they want to replicate the wrap-around services they offer, said state Rep. Tricia Farley-Bouvier. 
 
In 2012, Doherty conducted a comprehensive 42-page review of Soldier On's existing women's program at the Northampton veteran affairs campus.
 
"Believe me when I say there were so many good things going on, the women's program was small. It definitely had its own feeling. It had its own passion. I knew that there was a lot of possibility there. The commitment of all Soldier On employees was so prevalent. I did think that the utilization was low and the recidivism rate were too high," Doherty said.
 
"What that meant was that we weren't filling all the beds, and I knew that there were many more women who needed help, and the women that were leaving our program were relapsing and coming back, the recidivism was so high, and I thought that we could change both of those demographics." 
 
She developed a holistic approach to veterans' services, focusing on mind, body, and spirit. 
 
As the women's program grew the organization started to establish partnerships with organizations like the National Center on Family Homelessness and the Paul Newman Foundation, which improved program support and resources.
 
The partnership with the National Center on Family Homelessness introduced trauma-informed care to the program and helped develop the Soldier On Training Institute.
 
"We here at Soldier On consider our work to be a sacred obligation. It's a calling, not a job. We look beyond statistic and labels; go above and beyond the cold hard facts and we ask our veteran what they need to change the direction of their lives," Doherty said. 
 
"As I listened, I heard a great deal of hope. Hope despite the horrors of their journeys, the setbacks, the loss of faith and support, but hope was always there. But make no mistake about it–this work is hard." 
 
"This work is hard and it is often heartbreaking. We can't save everyone but we respect the dignity of every veteran and we do care, We believe as an agency to a moral code of the importance of diversity, and equity, and inclusion. Now more than ever, we need to pray that these beliefs become part of the fabric of our lives." 


Tags: Soldier On,   veterans,   

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BRTA Focuses on a New Run Schedule

By Breanna SteeleiBerkshires Staff

PITTSFIELD, Mass. — The Berkshire Regional Transit Authority is still working on maintaining its run schedules after dropping the route realignment proposal.

Last Thursday's meeting was Administrator Kathleen Lambert's first official meeting taking over the reins; retiring director Robert Malnati stayed during a transition period that ended last month.

Lambert is trying to create a schedule that will lessen cancellations. There was a two-hour meeting the week before with the drivers union to negotiate run bids and Lambert is working with the new operating company Keolis, which is taking over from Transdev.

The board spoke about anonymous emails from drivers, which Lambert said she has not seen. iBerkshires was not able to see those letters, but has received some. 

"They were lengthy emails from someone describing themselves as concerning BRTA employee, and there was a signed letter from a whole group of employees basically stating their concerns. So, you know, to me, it was a set of whistleblowers, and that, what my understanding is that this really triggers a need for some type of process to review the merits of these whistleblowers, not going to call them accusations, but basically expressions of concern," said member Stephen Bannon.

A letter iBerkshires received spoke of unhappy drivers who were considering quitting because of decisions being made without "input from frontline staff," frustration and falling morale, and the removal of the former general manager shortly after Lambert came in.

Lambert said it's difficult to navigate a new change. She also noted many drivers don't want to do Saturday runs and it has been hard negotiating with drivers on the new runs.

"I would like you all to keep in mind that the process of change is super difficult. Transdev has been here for 20 years, and some of these drivers have never known any other operating company, the way some of the operations have been handled has been archaic," she said. "So getting folks up to speed on how a modern transit system works is going to be painful for them. So I don't want to say that I'm unsympathetic, because I am sympathetic, but I am trying to coax people along with a system that's going to seem very strange to them."

The board spoke about better communication between them and Lambert, citing cooperation will be best moving forward.

"There's just a lot of stuff in the air right now, and there are a lot of fires to put out to make this a coordinated effort. And if we don't keep our communications open and be straightforward, then you get blindsided about how you know the input that you could get from us about your position, and how you know what's going on in your direction, and we get blindsided. And I think that we have to make sure that this is a collaboration," said member Sherry Youngkin.

"Both sides have responsibilities, because in the long run, this advisory board is going to have to make decisions as to how we brought forward and if we've gone forward in a fair and helpful way. And I think that's hopefully what everybody is looking for also." 

Transdev and Keolis held a three-day recruiting event interviewing almost 40 candidates and offering jobs to eight, but only three stayed on to start training. Lambert said it was disappointing but she will keep trying to retain more people.

In her first report to the board, she noted that ridership dipped a little over 10 percent, but still remains higher than last year, adding that was because of cancellations of services because of the lack of drivers.

Like the last meeting, some of the advisory board members were torn over the start of the Link413 service, worried that the start of the service took drivers away and the numbers of riders are low.

Lambert, however, said the ridership has doubled from last month.

"As I've spoken before, we have, generally, a six-month adoption for brand-new service before you can really go in and evaluate, are you being successful based on the grant that my predecessor wrote along with the team for PBTA and RTA, we are ahead of schedule, which is pretty good, so I'm hoping that will continue to improve," she said.

Member Renee Wood said the board never approved the service, adding the only thing she could find in the minutes was a vote to accept the equipment. She said it was supposed to be put on the agenda to discuss.

"The Link413 service has been three years in the making. It's been a grant that was accepted and has been working with our partners, PVTA and FRTA, to put into place. So I don't have the entire history of how that process worked, but it's been three years in the making, and did we not understand that once we accept that grant that we were going to put in new service?" Lambert said.

The board discussed if Title VI, the Civil Rights Act, was followed with an accurate review and accurate amount of time for public comment period on the service changes and if its attorney should review if the  grant conditions were properly followed.

Lambert said changes had the 60-day comment period included in the proposed route realignment packet, giving the opportunity for the community to respond to that as well but will look into the legality of the situation with their attorney.

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