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Pittsfield's new toter system seems to be working in reducing waste.
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Pittsfield Toter System Reducing Waste, Increasing Recycling

By Brittany PolitoiBerkshires Staff
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Mayor Peter Marchetti acknowledges the 'bumpy ride' in establishing the trash system but the numbers are proof it's working.

PITTSFIELD, Mass. — The new toter system has significantly reduced trash and doubled recycling.

Pittsfield now throws away about 1,024 tons of trash per month, down from 1,388 tons, and recycles about 201 tons per month, compared to 148 tons. Since its implementation in the fall, the city has saved more than $367,000.

Mayor Peter Marchetti thinks the numbers speak for themselves.

"When we first implemented this program, I couldn't go anyplace without someone saying 'This program is a terrible idea,'" he told the City Council.

"As we are now getting further and further into the system, I am being approached by people to say 'Mr. Mayor, it was a bumpy ride but I think we're getting there.'"

Commissioner of Public Services and Utilities Ricardo Morales said the overall trend is trash went down, recycling went up, "That's evident." He pointed out that trash was reduced by 364 tons per month and recycling by 53 tons per month.

"Percent wise, it is about the same percent of trash reduction versus what we produce in trash, percent of recycling reduction versus what we produce in recycles," Morales said.

"However, that did not sit well with me that there was something not adding up to the total. We reduced trash, I wanted to see the same increase in recycling. Then I started thinking about what could be producing that discrepancy and we have a consensus, not just myself but in speaking with Casella, in speaking with members of the team, of what can be causing this."

It was found that about 50 tons were eliminated by the 420 households removed from the program, the 48-gallon toter limit leads to a reduction in heavier waste, and trash is not being brought in from neighboring towns utilizing Pittsfield's former unlimited pickup. There are also several eligible residents who opted out.

"I wish we had a way to quantify all of this but it is very difficult to quantify these things," Morales said.

"The number one measure that we'll see is how we track every month for the next year, year and a half, two years and how these trends follow."

From September to October, recycling went from about 10 percent to 15 percent, and in December, it was at about 18 percent. Trash went from about 90 percent to about 82 percent.

Morales' "high hope" is to have 25 percent recycling and 75 percent trash.

Under the initial rollout, 34,476 toters have been delivered and the rest are expected by Jan. 15.


The "bumpy ride" during implementation included roll-out and operational challenges with deliveries, toter malfunctions, missed collections, and time management.

Morales gave an overview of the more than 730 violations residents have been tagged for. More than 400 people were cited for using a personal bin, nearly 130 for having the wrong recycling out, and almost 110 for putting out just bags.

Of those tagged, it was reported that only 10 percent were repeat offenders.

"It's not insignificant, but I think it's a low number compared to the grand scheme levels," the commissioner said.

Over more than an hour, councilors gave feedback and expressed concerns with pickup and customer service. At open microphone, a Woodlawn Avenue resident expressed troubles with rats after neighbors let trash spill out of toters and onto the ground, adding "This [trash] ordinance has to be enforced."

Councilor at Large Alisa Costa commented that she knows people are struggling to adjust to the new system, as it is not easy to decrease trash if you can't afford another tote. She asked Marchetti if there was a place in the community where people could go for help or guidance.

He said the answer is currently "no" but the administration has had conversations about holidays when the waste increases.

"I think there are conversations that we can have internally as a city about how can we help those that can't afford. We've got Community Development Block Grant guidelines for certain things," Marchetti explained.

"I think we can develop something. It's not on the forefront. I never thought we'd get 17,000-plus households to be putting out the trash bucket and putting out the recyclable bucket. We're there and things are going, now we can start digging down but when we see those instances, I think it would be helpful to be doing this on a case by case as we start, rather than trying to open up a whole can of worms and trying to create something because I think we'll learn by looking at the case by cases."

During the meeting, the council approved a five-year contract beginning on July 1 with the state Department of Environmental Protection and WM Recycle America LLC for processing the city's recyclables.

Pittsfield's current contract with the DEP for recycling at the Springfield Material Recycling Facility expires on June 30.

"We should continue on with the MRF. It is a good deal for the city. The city not only would benefit from continuing with the material facility on Springfield, other communities will benefit as well by being there with us," Morales said.

"It's synergetic. We all work in this together."

The new contract includes a provision for an annual processing fee adjustment of one percent of the prior year's processing fee beginning next year and a tonnage fee adjustment will apply when annual tonnage falls below the baseline of 16,800 tons.


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BRTA Focuses on a New Run Schedule

By Breanna SteeleiBerkshires Staff

PITTSFIELD, Mass. — The Berkshire Regional Transit Authority is still working on maintaining its run schedules after dropping the route realignment proposal.

Last Thursday's meeting was Administrator Kathleen Lambert's first official meeting taking over the reins; retiring director Robert Malnati stayed during a transition period that ended last month.

Lambert is trying to create a schedule that will lessen cancellations. There was a two-hour meeting the week before with the drivers union to negotiate run bids and Lambert is working with the new operating company Keolis, which is taking over from Transdev.

The board spoke about anonymous emails from drivers, which Lambert said she has not seen. iBerkshires was not able to see those letters, but has received some. 

"They were lengthy emails from someone describing themselves as concerning BRTA employee, and there was a signed letter from a whole group of employees basically stating their concerns. So, you know, to me, it was a set of whistleblowers, and that, what my understanding is that this really triggers a need for some type of process to review the merits of these whistleblowers, not going to call them accusations, but basically expressions of concern," said member Stephen Bannon.

A letter iBerkshires received spoke of unhappy drivers who were considering quitting because of decisions being made without "input from frontline staff," frustration and falling morale, and the removal of the former general manager shortly after Lambert came in.

Lambert said it's difficult to navigate a new change. She also noted many drivers don't want to do Saturday runs and it has been hard negotiating with drivers on the new runs.

"I would like you all to keep in mind that the process of change is super difficult. Transdev has been here for 20 years, and some of these drivers have never known any other operating company, the way some of the operations have been handled has been archaic," she said. "So getting folks up to speed on how a modern transit system works is going to be painful for them. So I don't want to say that I'm unsympathetic, because I am sympathetic, but I am trying to coax people along with a system that's going to seem very strange to them."

The board spoke about better communication between them and Lambert, citing cooperation will be best moving forward.

"There's just a lot of stuff in the air right now, and there are a lot of fires to put out to make this a coordinated effort. And if we don't keep our communications open and be straightforward, then you get blindsided about how you know the input that you could get from us about your position, and how you know what's going on in your direction, and we get blindsided. And I think that we have to make sure that this is a collaboration," said member Sherry Youngkin.

"Both sides have responsibilities, because in the long run, this advisory board is going to have to make decisions as to how we brought forward and if we've gone forward in a fair and helpful way. And I think that's hopefully what everybody is looking for also." 

Transdev and Keolis held a three-day recruiting event interviewing almost 40 candidates and offering jobs to eight, but only three stayed on to start training. Lambert said it was disappointing but she will keep trying to retain more people.

In her first report to the board, she noted that ridership dipped a little over 10 percent, but still remains higher than last year, adding that was because of cancellations of services because of the lack of drivers.

Like the last meeting, some of the advisory board members were torn over the start of the Link413 service, worried that the start of the service took drivers away and the numbers of riders are low.

Lambert, however, said the ridership has doubled from last month.

"As I've spoken before, we have, generally, a six-month adoption for brand-new service before you can really go in and evaluate, are you being successful based on the grant that my predecessor wrote along with the team for PBTA and RTA, we are ahead of schedule, which is pretty good, so I'm hoping that will continue to improve," she said.

Member Renee Wood said the board never approved the service, adding the only thing she could find in the minutes was a vote to accept the equipment. She said it was supposed to be put on the agenda to discuss.

"The Link413 service has been three years in the making. It's been a grant that was accepted and has been working with our partners, PVTA and FRTA, to put into place. So I don't have the entire history of how that process worked, but it's been three years in the making, and did we not understand that once we accept that grant that we were going to put in new service?" Lambert said.

The board discussed if Title VI, the Civil Rights Act, was followed with an accurate review and accurate amount of time for public comment period on the service changes and if its attorney should review if the  grant conditions were properly followed.

Lambert said changes had the 60-day comment period included in the proposed route realignment packet, giving the opportunity for the community to respond to that as well but will look into the legality of the situation with their attorney.

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