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Pittsfield Licensing Board Reduces Panchos' Hours Again

By Brittany PolitoiBerkshires Staff
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PITTSFIELD, Mass. — Panchos' hours have been dialed back again after several reported late-night incidents.

The Licensing Board has reduced the eatery and bar's closing time from 1 a.m. to midnight with the last call at 11:30 p.m.  

At the end of 2023, Panchos Mexican Restaurant was slapped with a seven-day liquor license suspension and reduced hours after police came forward with more than 10 disturbances on site since August, including projectile vomiting and talk of a gun.

Police Capt. Matthew Hill came to the board on Monday with five incidents gathered by officers this summer. Staff members say they have done their due diligence inside and cannot control the outside activity.

"I hate to say it, but as soon as we started letting you do the last call and closing later, here you are back here for the same thing," board member Kathy Amuso said.

"And I know what you're saying, 'Well, sometimes maybe they're from other bars or just sitting outside,' but you are the ones that are coming before us so it seems like you can't handle the crowd that comes in."

Chairman Thomas Campoli commented that the issues essentially went away when the restaurant was required to close earlier.

"And I get what you're saying about people can do what they want to do on the street but when the issues are right out in front of Ponchos every time, then we got to do something to at least try to avoid that situation from happening," he said.

The new incident reports were on June 23, July 13, Aug. 10 and Aug. 25, all between 12:45 a.m. and 1:45 a.m. They included disturbances outside of Panchos, heavy intoxication, and a patron leaving with a full beer. Hill said that during the June and July incidents, no calls were made to police dispatch.

"It also appears that in both the June 23 and July 13 incidents, serving alcohol to intoxicated persons is a problem again," Hill said.

"The report of a party leaving Ponchos with a bottle of beer is also not the first time that such an offense has occurred there and was placed on record."


Officer Caleb Cimini said he has performed extra checks at Panchos that are requested due to the "sheer volume of disturbances" that have occurred. He said patrons were exiting the bar up until 1:35 a.m. and some were stumbling.

"Their conversations are so loud that I can hear it from the cruiser with my windows partially rolled down, across the street," he said.

"I also want to make note that in the report at about 1:30, I could still hear the music booming. I could hear the music echoing down North Street to my cruiser. I could make out the type of music that was within the bar."

Manager Gabriel Columna and a longtime employee stated that people inside after the 1 a.m. closing time is because of staff cleaning and waiting to be paid out. An officer confirmed that the doors were locked before 1 a.m.

"I'm sorry but the truth is, the reality is, people also use substances that aren't alcohol that's being served," the employee said.

"And what they decide to do with substance abuse — we can't go search their pockets so when they go outside for a smoke break, what they're going around the corner and smoking or ingesting or vaping, we can't control that."

Panchos hired H&S Investigations Inc. for security. Owner Howard Siegel reported that, to his knowledge, none of the incidents were inside.

"When it comes to the sidewalk, we certainly have no jurisdiction of any kind once they leave," he added.

"Once they leave the building, our officers are instructed, of course, if anything turns into more than 'Hey, you need to leave,' they're instructed to either call the police or have someone call the police and do the best they can to mitigate any issue."

Columna is at the restaurant every day and reiterated that the problems are not inside. When the staff try to control activity outside, they are reportedly told that it is public property and people do what they want.

"Inside is no problems," he said. "I don't know, outside is sometimes hard to because I've got to stay inside and check it out."


Tags: license board,   alcohol license,   

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BRTA Focuses on a New Run Schedule

By Breanna SteeleiBerkshires Staff

PITTSFIELD, Mass. — The Berkshire Regional Transit Authority is still working on maintaining its run schedules after dropping the route realignment proposal.

Last Thursday's meeting was Administrator Kathleen Lambert's first official meeting taking over the reins; retiring director Robert Malnati stayed during a transition period that ended last month.

Lambert is trying to create a schedule that will lessen cancellations. There was a two-hour meeting the week before with the drivers union to negotiate run bids and Lambert is working with the new operating company Keolis, which is taking over from Transdev.

The board spoke about anonymous emails from drivers, which Lambert said she has not seen. iBerkshires was not able to see those letters, but has received some. 

"They were lengthy emails from someone describing themselves as concerning BRTA employee, and there was a signed letter from a whole group of employees basically stating their concerns. So, you know, to me, it was a set of whistleblowers, and that, what my understanding is that this really triggers a need for some type of process to review the merits of these whistleblowers, not going to call them accusations, but basically expressions of concern," said member Stephen Bannon.

A letter iBerkshires received spoke of unhappy drivers who were considering quitting because of decisions being made without "input from frontline staff," frustration and falling morale, and the removal of the former general manager shortly after Lambert came in.

Lambert said it's difficult to navigate a new change. She also noted many drivers don't want to do Saturday runs and it has been hard negotiating with drivers on the new runs.

"I would like you all to keep in mind that the process of change is super difficult. Transdev has been here for 20 years, and some of these drivers have never known any other operating company, the way some of the operations have been handled has been archaic," she said. "So getting folks up to speed on how a modern transit system works is going to be painful for them. So I don't want to say that I'm unsympathetic, because I am sympathetic, but I am trying to coax people along with a system that's going to seem very strange to them."

The board spoke about better communication between them and Lambert, citing cooperation will be best moving forward.

"There's just a lot of stuff in the air right now, and there are a lot of fires to put out to make this a coordinated effort. And if we don't keep our communications open and be straightforward, then you get blindsided about how you know the input that you could get from us about your position, and how you know what's going on in your direction, and we get blindsided. And I think that we have to make sure that this is a collaboration," said member Sherry Youngkin.

"Both sides have responsibilities, because in the long run, this advisory board is going to have to make decisions as to how we brought forward and if we've gone forward in a fair and helpful way. And I think that's hopefully what everybody is looking for also." 

Transdev and Keolis held a three-day recruiting event interviewing almost 40 candidates and offering jobs to eight, but only three stayed on to start training. Lambert said it was disappointing but she will keep trying to retain more people.

In her first report to the board, she noted that ridership dipped a little over 10 percent, but still remains higher than last year, adding that was because of cancellations of services because of the lack of drivers.

Like the last meeting, some of the advisory board members were torn over the start of the Link413 service, worried that the start of the service took drivers away and the numbers of riders are low.

Lambert, however, said the ridership has doubled from last month.

"As I've spoken before, we have, generally, a six-month adoption for brand-new service before you can really go in and evaluate, are you being successful based on the grant that my predecessor wrote along with the team for PBTA and RTA, we are ahead of schedule, which is pretty good, so I'm hoping that will continue to improve," she said.

Member Renee Wood said the board never approved the service, adding the only thing she could find in the minutes was a vote to accept the equipment. She said it was supposed to be put on the agenda to discuss.

"The Link413 service has been three years in the making. It's been a grant that was accepted and has been working with our partners, PVTA and FRTA, to put into place. So I don't have the entire history of how that process worked, but it's been three years in the making, and did we not understand that once we accept that grant that we were going to put in new service?" Lambert said.

The board discussed if Title VI, the Civil Rights Act, was followed with an accurate review and accurate amount of time for public comment period on the service changes and if its attorney should review if the  grant conditions were properly followed.

Lambert said changes had the 60-day comment period included in the proposed route realignment packet, giving the opportunity for the community to respond to that as well but will look into the legality of the situation with their attorney.

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