Pittsfield Cable Committee OKs RFP to Spectrum

By Brittany PolitoiBerkshires Staff
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PITTSFIELD, Mass. — The cable contract renewal process is moving along with negotiations on the horizon.

The Cable Advisory Committee last week authorized the forwarding of a request for response of ascertainment, or a request for proposal, to Charter Spectrum. This concludes the ascertainment process and moves toward negotiations.

Member Shawn Serre explained that this is a motion to authorize the chair to take a document being formulated by outside counsel to the mayor's office so that it can be submitted to the cable provider to kick off negotiations.

"I want to underscore both that you have done so much work and this is yet another product that came out of your investment of time and effort," Chair Sara Hathaway said to Serre.

"But also I want to point out to people that we are hearing your voices, we really understand your frustration. Cable, the way that it's structured in America and maybe just as a practical matter based on the infrastructure that's required, is a monopoly and we get one cable provider and a lot of people have said, 'Why don't we have some competition so we can get a better outcome for the consumer' and it's just not structured that way so there's not a lot we can do."

What the committee can do, she added, is negotiate the license for the public, education, and government access provider.

"I really feel like Pittsfield's negotiation this time around is going to set the standard for the country, from what I understand," she said. "And I think our lawyer is kind of excited to be working for us and good things are going to come out of this."

Serre, who is the executive director of Pittsfield Community Television, has also heard requests for cable competition but it is largely practicality that keeps Spectrum the only provider in the area.


"It's important for people to understand that there is nothing blocking another provider from coming in and competing with Spectrum," he said.

"They would simply have to build their own plant and run their own wires and then start offering that service. There's nothing that says that they couldn't do that. What happens is it's just impractical."

A survey to garner information about the city's cable needs closed on April 19 with 355 responses. This is combined with two public hearings, one that had council chambers filled with support for PCTV's services to the community.

The 38-question survey included sections about PEG access and items on the cable license. Within the responses, about 68 percent are current cable subscribers and about 92 percent have internet service through Spectrum.

An overwhelming majority, 70 percent, of respondents feel it is important to have a Spectrum customer service office located in Pittsfield, which is required in the current license.

About half of respondents watch PCTV at least once a month and over 41 percent said it is "extremely important" that PCTV provides live and on-demand programming on its website and through its app.  City Council coverage is the most popular programming.

PCTV's asks for the upcoming ten-year contract include: continuing to receive the federal maximum level of five percent of gross annual cable revenues for Pittsfield, securing capital funding, having all programming provided in high definition, being carried on every video streaming service offered, occupying lower channels, and maintaining fiber optics connections between PCTV's facilities and the cable headend.

In the last contract, PCTV was given $313,000 for the capital fund and over the last decade, has added over $650,000 of its own money to it.  It is estimated that $1,991,000 is necessary to continue to provide a level of technical quality and to replace the existing facilities over the next decade.


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BRTA Focuses on a New Run Schedule

By Breanna SteeleiBerkshires Staff

PITTSFIELD, Mass. — The Berkshire Regional Transit Authority is still working on maintaining its run schedules after dropping the route realignment proposal.

Last Thursday's meeting was Administrator Kathleen Lambert's first official meeting taking over the reins; retiring director Robert Malnati stayed during a transition period that ended last month.

Lambert is trying to create a schedule that will lessen cancellations. There was a two-hour meeting the week before with the drivers union to negotiate run bids and Lambert is working with the new operating company Keolis, which is taking over from Transdev.

The board spoke about anonymous emails from drivers, which Lambert said she has not seen. iBerkshires was not able to see those letters, but has received some. 

"They were lengthy emails from someone describing themselves as concerning BRTA employee, and there was a signed letter from a whole group of employees basically stating their concerns. So, you know, to me, it was a set of whistleblowers, and that, what my understanding is that this really triggers a need for some type of process to review the merits of these whistleblowers, not going to call them accusations, but basically expressions of concern," said member Stephen Bannon.

A letter iBerkshires received spoke of unhappy drivers who were considering quitting because of decisions being made without "input from frontline staff," frustration and falling morale, and the removal of the former general manager shortly after Lambert came in.

Lambert said it's difficult to navigate a new change. She also noted many drivers don't want to do Saturday runs and it has been hard negotiating with drivers on the new runs.

"I would like you all to keep in mind that the process of change is super difficult. Transdev has been here for 20 years, and some of these drivers have never known any other operating company, the way some of the operations have been handled has been archaic," she said. "So getting folks up to speed on how a modern transit system works is going to be painful for them. So I don't want to say that I'm unsympathetic, because I am sympathetic, but I am trying to coax people along with a system that's going to seem very strange to them."

The board spoke about better communication between them and Lambert, citing cooperation will be best moving forward.

"There's just a lot of stuff in the air right now, and there are a lot of fires to put out to make this a coordinated effort. And if we don't keep our communications open and be straightforward, then you get blindsided about how you know the input that you could get from us about your position, and how you know what's going on in your direction, and we get blindsided. And I think that we have to make sure that this is a collaboration," said member Sherry Youngkin.

"Both sides have responsibilities, because in the long run, this advisory board is going to have to make decisions as to how we brought forward and if we've gone forward in a fair and helpful way. And I think that's hopefully what everybody is looking for also." 

Transdev and Keolis held a three-day recruiting event interviewing almost 40 candidates and offering jobs to eight, but only three stayed on to start training. Lambert said it was disappointing but she will keep trying to retain more people.

In her first report to the board, she noted that ridership dipped a little over 10 percent, but still remains higher than last year, adding that was because of cancellations of services because of the lack of drivers.

Like the last meeting, some of the advisory board members were torn over the start of the Link413 service, worried that the start of the service took drivers away and the numbers of riders are low.

Lambert, however, said the ridership has doubled from last month.

"As I've spoken before, we have, generally, a six-month adoption for brand-new service before you can really go in and evaluate, are you being successful based on the grant that my predecessor wrote along with the team for PBTA and RTA, we are ahead of schedule, which is pretty good, so I'm hoping that will continue to improve," she said.

Member Renee Wood said the board never approved the service, adding the only thing she could find in the minutes was a vote to accept the equipment. She said it was supposed to be put on the agenda to discuss.

"The Link413 service has been three years in the making. It's been a grant that was accepted and has been working with our partners, PVTA and FRTA, to put into place. So I don't have the entire history of how that process worked, but it's been three years in the making, and did we not understand that once we accept that grant that we were going to put in new service?" Lambert said.

The board discussed if Title VI, the Civil Rights Act, was followed with an accurate review and accurate amount of time for public comment period on the service changes and if its attorney should review if the  grant conditions were properly followed.

Lambert said changes had the 60-day comment period included in the proposed route realignment packet, giving the opportunity for the community to respond to that as well but will look into the legality of the situation with their attorney.

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