Massachusetts to Launch EBT Chip Cards

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BOSTON — Massachusetts is moving forward with the adoption of chip and tap-enabled Electronic Benefit Transfer (EBT) cards, which will enhance security measures to better prevent theft across the system, including for the Supplemental Nutrition Assistance Program (SNAP). 
 
Massachusetts would become the third state in the country to implement this important tool to prevent theft and ensure taxpayer dollars are protected. 
 
The Healey-Driscoll Administration has started notifying Massachusetts retailers to prepare for this upcoming change by updating their Point-of-Sale (POS) system to accept the new chip and/or tap EBT cards. The Department of Transitional Assistance (DTA) will begin piloting chip and tap-enabled EBT cards later this year. 
 
"Massachusetts is taking action to protect families and the programs they rely on to afford groceries and other essential goods," said Governor Maura Healey. "These new chip-enabled EBT cards will strengthen protections against theft and make sure this support is going to the people who need it. We're one of the first states in the nation to adopt this new technology because protecting taxpayer dollars is a top priority for us, and we thank retailers and clients in advance for working with us to implement this." 
 
SNAP is a federal program that is entirely funded with federal dollars. SNAP fraud is extremely rate – less than one percent of the SNAP caseload has been found to have committed fraud. 
 
Chip and tap-enabled EBT?cards?were not?authorized by federal government for use until 2024, and guidance for states to implement these more secure EBT cards was not released until August 2025. In 2025, Governor Healey introduced and the Legislature passed funding to implement the transition to these more secure cards. Only two other states have launched chip and tap-enabled EBT card pilot programs to date. 
 
EBT cards are where benefits are stored and accessed by almost one million people in Massachusetts who receive assistance from DTA. There are an estimated 5,500 SNAP retailers in Massachusetts who complete EBT transactions. DTA issues approximately $2.6 billion in SNAP benefits annually to households meeting a variety of eligibility criteria.  
 
Benefit theft occurs when eligible clients have their benefits stolen through criminal activity. The most common method of benefit theft is installing card skimmers on Point of Sale (POS) devices to steal the card information from the card's magnetic stripe. Criminals then use the card information to make fraudulent purchases, leaving zero balances for clients to meet their basic needs as intended. 
 
Massachusetts chip and tap-enabled EBT cards will contain?a Europay Mastercard Visa (EMV) microchip and other technology that is much more secure than a traditional magnetic stripe EBT card. For every transaction, the microchip generates a unique code that must be verified by the EBT system before the transaction will be authorized. Chip and tap-enabled EBT cards complete transactions by either being   inserted into a POS terminal, or tapped on the POS terminal, rather than swiped using the magnetic stripe.? 
 
"The migration to chip-enabled EBT cards adds an important layer of security to the Commonwealth's food benefits system," said Jon B. Hurst, President & CEO, Retailers Association of Massachusetts. "Retailers have been upgrading their Point-of-Sale (POS) systems to prepare for this change, and we appreciate the partnership with the Healey-Driscoll Administration to ensure a seamless transition."? 
DTA has previously taken significant action to prevent benefit theft and safeguard client benefits, including: 
  • Implementing card lock/unlock technology using DTA Connect mobile application and the Cardholder Customer Service Line.  
  • Providing an EBT card safety flyer with every EBT card issued that contains information on how to lock/unlock your card, as well as frequently change the PIN. 
  • Educating clients on card safety and encouraging regular changing of their EBT card PIN to enhance security, and forcing re-pinning when there was known high-risk for stolen PINs. 
  • Producing educational materials on protecting your EBT card and identifying scams (informational videos, flyers, and more) in multiple languages, available on mass.gov/ProtectYourEBT  
  • Engaging retailers and retail associations through outreach and education on benefit theft schemes and patterns, and partnering with law enforcement on information sharing. 
Fraud prevention is a critical responsibility for all DTA staff. DTA uses eligibility interviews and verification to ensure accurate initial determinations. DTA constantly leverages advanced data analytics and tools – regularly adding new methods – data matching, transaction monitoring, and a variety of fraud detection practices to?detect and resolve?potential program integrity risks. When issues are identified DTA conducts non-criminal fraud investigations, disqualifies individuals for program violations, refers cases for prosecution, calculates overpayments and establishes claims for repayment.  
 
DTA operates a?fraud?hotline via phone and email inbox where anybody can?submit?a referral for?investigation. Suspected fraudulent activity is investigated through dedicated program integrity and law enforcement partnerships. DTA also actively partners with?State Auditor's Office Bureau of Special Investigation (BSI) and the Office of the Inspector General on program integrity initiatives.  
 
Anyone is able to report fraud to DTA online using this form, by email DTA.ReportFraud@MassMail.State.MA.US, or by phone using DTA's Fraud Hotline at 800-372-8399.  
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Community Meeting Addresses Prejudice in Pittsfield Schools

By Brittany PolitoiBerkshires Staff

Johanna Lenski, a special education surrogate parent and advocate, says there's a 'deeply troubling' professional culture at Herberg that lets discriminatory actions and language slip by.

PITTSFIELD, Mass. — Around 60 community members gathered at Conte Community School on Monday night to discuss issues with prejudice in the district. 

The event was hosted by the Pittsfield Public Schools in partnership with the Berkshire NAACP and the Westside Legends. It began with breaking bread in the school's cafeteria, and caregivers then expressed fears about children's safety due to bullying, a lack of support for children who need it the most, and teachers using discriminatory and racist language. 

"One thing I've learned is that as we try to improve, things look really bad because we're being open about ways that we're trying to improve, and I think it's really important that we acknowledge that," interim Superintendent Latifah Phillips said, reflecting on her work in several other districts before coming to PPS last summer.  

"It is very easy to stay at the surface and try to look really good, and it may look like others are better than us, when they're really just doing a better job of just kind of maintaining the status quo and sweeping things under the carpet."

Brett Random, the executive director of Berkshire County Head Start, wrote on her personal Facebook page that her daughter reported her math teacher, "used extremely offensive language including both a racial slur (n-word) and a homophobic slur (f-word) and then reportedly tried to push other students to repeat those words later in the day when students were questioning her on her behavior."

The school department confirmed that an eighth-grade teacher at the middle school was placed on leave.  

The Berkshire Eagle, which first reported on the incident, identified the teacher as Rebecca Nitsche, and the teacher told the paper over the phone, "All I can tell you is it's not how it appears." Nitsche told the paper she repeated the words a student used while reporting the incident to another teacher because officials needed to know it happened. 

Johanna Lenski, speaking as a special education surrogate parent and parent advocate, on Monday said there is a "deeply troubling" professional culture at Herberg that has allowed discriminatory, racist, non-inclusive, and ableist treatment of students.

She said a Black transgender student was called a "piss poor, punk, puke of a kid," and repeatedly and intentionally misgendered by one of the school's teachers, and then wrongfully accused of physically assaulting that teacher, which resulted in a 10-day suspension. 

Another Herberg student with disabilities said the same staff member disclosed to an entire classroom that they lived in a group home and were in state Department of Children and Families' custody. When the teacher was asked to come to an individualized education program meeting for that student, Lenski said he "spent approximately 20 minutes attacking this child's character and portraying her as a problem, rather than a student in need of services and protection and support."

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