GREAT BARRINGTON, Mass. —  Fairview Hospital, an award-winning Critical Access Hospital of Berkshire Health Systems, has been named one of America's 100 Best Hospitals for Patient Experience by the Women's Choice Award.  

 

The award signifies that Fairview Hospital has been ranked within the top 100 hospitals of similar size.

 

According to the Women's Choice Award, "the Agency for Healthcare Research and Quality indicates good patient experience positively correlates to disease management, adherence to treatment plans and health outcomes. Providing good patient experience is also good for business as it results in greater employee morale and satisfaction thereby reducing turnover and helping recruit top talent. It also keeps patients loyal and happy and less likely to change providers or systems again helping the bottom line."

 

Women's Choice also said, "With a strong correlation between providing good patient experience throughout her journey and improved clinical quality measures including increased HCAHPS scores makes the investment a win-win for all.  According to a survey of healthcare consumers, 82 percent of consumers would switch their healthcare provider as the result of a bad experience.  And 86 percent of women would travel up to 50 miles for a hospital that was rated best inpatient experience."

 

"Fairview Hospital has a long and proud history of providing outstanding patient care," said Anthony Scibelli, System Vice President and Chief Operating Officer of Fairview Hospital. "The South Berkshire community can be justifiably proud of the commitment to excellence that Fairview's providers and staff exhibit every day for every patient."

 

The methodology used to select Fairview Hospital as one of the 100 Best Hospitals for Patient Experience is unique in that it evaluates specific Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results along with primary research about women's healthcare preferences.

 

The Women's Choice Award collects the data for the following HCAHPS survey measures and uses a weighted average to award the best hospitals for patient experience. Fairview Hospital is one of a total of 100 award recipients representing the hospitals [under 25 beds] that have met the highest standards for patient experience in the U.S. by the Women's Choice Award, which ranks based on: 

"By raising your standards to meet the highest expectations – which studies show tend to be held by women – you're giving everyone the best you have to offer.  The Women's Choice Award is so much more than an award. As one of America's Best Hospitals for Patient Experience, your entire hospital and all of your service lines are lifted up for the exceptional experience you provide – not only for women but for all patients. What a great achievement!" said Delia Passi, founder and CEO of the Women's Choice Award.  "To help women simplify their choices, the 100 Best Hospitals for Patient Experience are awarded because they excel in the patient's willingness to recommend, as well as doctor communications, staff help, cleanliness, providing recovery information, explanation of medications, communication by nurses and peacefulness of the room at night."